This isn’t weight loss, but I know so many of us are struggling with money, so thought I would pass on something I just found out…
When we moved here, we signed up for home phone service with Vonage. They had a really great international plan, and for Chris’ family to call a landline, it’s loads cheaper then for them to call a cell phone. Well, as I said, as most of us are, we are really struggling for money… having to get food from food banks, and such, so I talked to Chris and he said, yes, let’s go ahead and turn off the Vonage. I looked online and it said there is a cancelation fee of $39.99.
Ok, that’s fine… that’s pretty much just the same as the monthly service fee. You have to call them to cancel it though, so last night I called them up.. said I want to cancel, your service sucks (it’s internet based, and it was constantly kicking us off the internet and shutting the internet off, and customer service is just as bad!!) and we can’t afford the monthly cost right now. She says, ok thats fine I can help you out with that… then she proceeds to tell me that there is the $39.99 cancelation fee.. yep, yep that’s fine…. and.. she goes on to say that there is a $79.99 rebate recovery fee. What? Excuse me?!?! A what?!?! She tells me that when we signed up we got a refund or rebate for the switch box, and that because I am canceling before the 12 month “contract” is up, we have to pay that back. I said, we were never told that we had received any refunds or rebates.. she says it’s in the terms and conditions. So I’m looking through them online.. nope, nothing mentioned. Then she says in section whatever it says if you cancel before the 12 months that it says you have to pay back this rebate thingy.. I go to that section and it says, “if” you received this rebate.. well if you don’t know you had it, how are you to know you have to pay it back, right?? And it never once tells you the price!
So needless to say…. can’t afford to cancel the phone, so they put us on the cheapest plan of like $16/month including taxes.. oh yeh.. that $20 extra a month is really gonna help put food on the table!
So, word to the wise. DON’T EVER, EVER, EVER SIGN UP FOR VONAGE!!! Not unless you don’t like being online, and know for sure you want to stay with them for at least a year!!
I hope this manages to help someone out sometime down the road.
